CLIENT EXPECTATIONS

The foundation of our client culture at the Law Firm of RICE & RICE is to achieve a positive end result. As legal advocates we approach each case with the clients desired outcome in mind. Developing a trusted solution based legal argument is critical to a potential positive verdict, and is the cornerstone in maintaining long standing relationships with our client base. Our attorneys realize that a client’s reputation and fiscal well being is paramount to our legal partnership, hence we strive to exceed the clients expectations at all times by providing superior legal service.

• We guarantee same day, two hour response time to all phone calls by the staff and attorneys, unless the attorneys are in depositions, court or meetings.
• We provide our mobile numbers to clients for 24 hour emergency services.
• We guarantee same day response time to all e-mails.
• We provide transparent legal costs.
• We have legal assistants that speak fluent Spanish.
• We provide encrypted case status reports.
• We translate legal jargon into plain English.
• We see the attorney-client relationship as one with a common goal.